FOR PARENTS & GUARDIANS
A little help for your next adventure.
Find a next step below, or contact us when something isn’t working.
Contact MathCraft support
Email owner@spacenexus.us. MathCraft Quest is operated by SpaceNexus LLC.
Tell us what you were trying to do, the message you saw, and your device or browser. For a question error, include the question text and expected answer. A screenshot is optional—hide names and account details first.
Never send passwords, child or parent PINs, family sign-in links, full payment-card details, or purchase tokens. If the app shows a purchase-recovery reference, you may include that reference.
Parent sign-in
Open MathCraft, choose the parent entrance, and select Forgot password? to request a reset email. Use the newest email link; older or already-used links may no longer work.
Your parent PIN is separate from your account password. On the locked Command Center, choose Forgot PIN? Reset with account password.
Child PINs & new devices
In the Parent Command Center, open Children & learning and find your child’s card. Choose Create child PIN if setup is not finished, or use the child’s PIN-management controls to reset it.
Copy the child’s personal sign-in link from their card to the other device. The personal link selects their hero; they still need their PIN. Keep these links within your family.
Learning & game progress
Parents control the learning topics assigned to each child. If a question is too difficult, use the walkthrough and review the child’s learning settings. Help is for learning; it can affect reward eligibility.
If a question, picture, or answer seems wrong, report its exact wording. Avoid repeatedly submitting an answer or refreshing during a purchase or other save operation.
Family subscriptions
Use the same parent account on the website and supported mobile apps. Don’t buy a second subscription just because a device has not refreshed its access.
If you purchased through an app store, use Restore purchases where available, with the store account that made the purchase. If a purchase remains unresolved, contact us with its recovery reference.
Manage or cancel through the service that originally billed you:
- Apple: Apple Account settings → Subscriptions.
- Google Play: Payments & subscriptions → Subscriptions.
- Website: the membership or billing controls in your Parent Command Center.
Deleting the app does not cancel a subscription. Contact support for a billing problem; any refund request follows the original billing provider’s process. Eligible beta and complimentary access does not require a second purchase.
Parent-managed rewards
Parents choose their own rewards, point costs, and whether to enable the reward store. These are fulfilled by the parent, not by MathCraft, Apple, or Google. Game points are not a cash balance paid out by MathCraft.
For a missing reward notification, check the parent’s notification email and spam folder before repeating a redemption.
Privacy & account requests
A parent can contact owner@spacenexus.us for privacy questions or to request account deletion. We may need to verify the request; do not email your password or PIN.
Account deletion and subscription cancellation are separate. Manage any subscription with the original billing provider as well.
About optional usage measurement describes only that optional feature, not the full account privacy policy.